What should be a business analyst's first step in problem-solving?

The first step in problem-solving for a business analyst is to clearly identify the problem. This foundational step is crucial as it lays the groundwork for effective analysis and subsequent decision-making. Without a clear understanding of the issue at hand, any attempts at finding solutions may be misguided or ineffective.

Identifying the problem involves gathering information to ensure that the analyst comprehends not just the symptoms of the issue, but also its root causes. This can involve stakeholder interviews, data analysis, and reviewing relevant documentation. By establishing a clear, precise definition of the problem, the business analyst can focus their efforts on the right areas and collaborate more effectively with stakeholders to find appropriate solutions.

Once the problem is well-defined, subsequent steps—such as brainstorming solutions and implementation—can be approached with clarity and purpose. This structured approach reduces the risk of misalignment among stakeholders and resources, ultimately leading to more sustainable resolutions.